Frequently Asked Questions - Aperture Magazine
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Payments may also be mailed to:
P.O. Box 3000
Denville, N.J. 07834
If you have already paid your bill but are still receiving invoices, please keep in mind that it can take up to two weeks for us to receive and process your payment. If it has been less than two weeks since you sent your payment, please disregard any invoices that you receive, as our letters may have crossed in the mail.
If it has been more than four weeks since you remitted payment, please contact us by e-mail, phone, or mail.
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If you have questions, please contact us by e-mail, phone, or mail.
We realize that sometimes magazines get damaged during delivery. To request a replacement copy, please contact us by e-mail, phone, or mail. If your magazines frequently arrive damaged and your mailbox is sufficiently sized, please check with the post office to see what can be done.
Late or Missed Issues
If you have missed an issue, please contact us by e-mail, phone, or mail to make sure we have your correct address and to request a replacement copy. Delivery may have also been suspended if there is an outstanding balance on your account. To make a payment, please click here to go to our secure payment page.
If, for any reason, you want to cancel your subscription, please let us know by e-mail, phone, or mail. If you cancel your subscription, we are happy to offer a refund on any unmailed issues.
If you canceled your subscription but are still receiving bills, please note that it takes a few days for a cancellation to become effective. If it has been more than four weeks since you cancelled your subscription and you are still receiving notices, please alert us by e-mail, phone, or mail.
Contacting the Editors
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If you are having trouble accessing the digital archive, please contact us by e-mail, phone, or mail.
1. ZINIO offers digital subscriptions and single issues of Aperture for tablets, smart phones, and online viewing. They provide help for their customers here. Every print subscriber receives the Zinio edition for free.
P.O. Box 3000
Denville, N.J. 07834
9:00–4:30 pm, EST, Monday–Friday
E-mail: [email protected]
U.S. orders can take 4–6 weeks for processing and shipment. International (including Canada and Mexico) can take 6–8 weeks.
Unfortunately, magazine subscriptions cannot be tracked.
Aperture is published quarterly in March, June, September, and December. Issues usually arrive around the 8th day of the publication month.
The PhotoBook Review is a biannual tabloid-sized newspaper dedicated to photobooks, with reviews, opinion pieces, artist selections, and publisher profiles. Outside of a few select festivals and venues, the only way to receive a print copy is to subscribe to Aperture magazine. Aperture subscribers will receive a free copy of The PhotoBook Review along with the Summer and Winter issues of the magazine.
We must have your e-mail address to send you the digital edition, which is served by Zinio.
For new subscribers, if you provided your e-mail address when you placed your order, approximately 10 days after you pay for your subscription you will receive an e-mail from Zinio that your digital edition has been delivered. To access the Zinio edition, you will need to create an account on zinio.com (if you don’t already have one) using the e-mail address where you received the notice. If we don’t currently have your e-mail address on file, please e-mail us at [email protected] To check what e-mail address we have on file or to update your e-mail, please click here.
The Digital Edition is a digital copy of the current issue. It is hosted by Zinio and is available for free to all print subscribers or by subscription. The Digital Archive contains digitized versions of every issue ever published since 1952. It is a searchable, in-depth resource that is updated with each new issue as they come out. To subscribe or find out more about the Archive, click here.
The Portfolio Prize is an annual international competition to discover, exhibit, and publish new talents in photography. To enter, you must be an Aperture magazine subscriber. The first-prize winner will be published in Aperture magazine and will receive a $3,000 cash prize along with an exhibition curated by Aperture in New York. More information can be found here.
Unfortunately, no. We can only process new subscriptions starting with the current issue at the time.
If you are a current print subscriber, check the address label affixed to the outside of a recent issue or request your account number by sending an e-mail with your name and address to [email protected]
If you are a new subscriber, your account number will be included in your confirmation e-mail, which you should receive approximately 30 minutes after your order is submitted.
Renewal notices are sent out well before your subscription expires. This is to ensure you have ample time to renew and do not miss an issue. If you have already renewed but are still receiving notices, please keep in mind that it can take up to two weeks for us to receive and process your payment. If it has been less than two weeks since you sent your payment, please disregard any notices that you receive, as our letters may have crossed in the mail. If it has been more than two weeks since you remitted payment, please contact us by e-mail, phone, or mail.
Aperture offers no-risk Automatic Renewal to all subscribers. If you opt-in, we won’t bother you with renewal notices when your subscription is about to expire. Instead, your magazine subscription will be automatically renewed unless you tell us to stop. You will receive a clearly marked reminder highlighting the renewal rate then in effect approximately 30 days before your credit card is charged or a bill is sent. If you do nothing, your credit card will be charged or you will receive an invoice for another subscription year. You may sign up or cancel this feature by calling 866.457.4603 or emailing [email protected] at any time during your subscription term.