Frequently Asked Questions

I have a question about my Aperture magazine subscription.

Visit the Aperture magazine customer-service page for contact information and answers to frequently asked questions.

How do I get a copy of The PhotoBook Review?

The PhotoBook Review is distributed at no extra charge to Aperture magazine subscribers, and at Paris Photo and other art- and photobook-focused festivals and events.

I have a question about my Aperture Membership.

Click here to access our Membership FAQs for contact information and answers to frequently asked questions regarding Aperture Memberships.

Why isn’t my customer account password working?

As part of our improved online experience, we made some updates to our shop. If your last log-in was before September 22, 2020, you’ll need to set a new password. You’ll only need to do this once, and your information remains secure. As always, our customer service team is here to help. Email us at [email protected] with any questions.

I’m an Aperture Member. Where can I access my Membership benefits?

As an Aperture Member, log in to your customer account and open the “Memberships” tab to find a list of your benefits.

Where can I log in to my customer account?

You can now log-in to your customer account at the top of our main menu. Click “Log In” and select “” to access the log-in page.

I want to join an online event. Where can I see the upcoming schedule?

Under the “Experience” section of our menu, select “Events” or click here. You can preview the full list of upcoming online events, including member events, Instagram live conversations, and more.

What's the status of my order?

You can check the status of your order by logging in to your customer account. We’re here to help with any questions about your order. For assistance tracking your order, contact [email protected]

I'm not seeing my question answered. Who can I reach out to?

Our small but mighty customer-service team is here and ready to assist you! Please reach out to [email protected] with questions, comments, or feedback.