Aperture Magazine Customer Service & FAQs
Print Subscriptions
Change of Address
To change your address online, click here. You may also contact us by e-mail, phone, or mail.
Billing/Payment
If you would like to pay your bill in full using your credit card or to update your credit card on file, click here to go to our secure payment page. If you prefer to pay over the phone, call 866-457-4603, 9:00–4:30 pm, ET, Monday–Friday.
Payments may also be mailed to:
Aperture
PO Box 3000
Denville, NJ 07834
USA
If you have already paid your bill but are still receiving invoices, please note that it can take up to two weeks for us to receive and process your payment. If it has been less than two weeks since you sent your payment, please disregard any invoices that you receive, as our records may be in the process of being updated.
If it has been more than four weeks since you remitted payment, please contact us by e-mail, phone, or mail.
Renewals
Renew your subscription here.
If you have questions, please contact us by e-mail, phone, or mail.
Damaged Issues
We realize that sometimes magazines get damaged during delivery. To request a replacement copy, please contact us by e-mail, phone, or mail. If your magazines frequently arrive damaged and your mailbox is sufficiently sized, please check with the post office to see what can be done.
Late or Missed Issues
If you have missed an issue, please contact us by e-mail, phone, or mail to make sure we have your correct address and to request a replacement copy. Delivery may have also been suspended if there is an outstanding balance on your account. To make a payment, please click here to go to our secure payment page.
Cancellations
If, for any reason, you want to cancel your subscription, please let us know by e-mail, phone, or mail. If you cancel your subscription, we are happy to offer a refund on any unmailed issues.
If you canceled your subscription but are still receiving bills, please note that it takes a few days for a cancellation to become effective. If it has been more than four weeks since you cancelled your subscription and you are still receiving notices, please alert us by e-mail, phone, or mail.
Contacting the Editors
Please send us your feedback. Contact the editors here.
Archive Subscriptions
If the archive is included in your new subscription, you should receive an email within two-business days with instructions on how to set up your account.
To subscribe, click here.
To log in, click here.
If you are having trouble accessing the digital archive, please contact us by e-mail, phone, or mail.
Digital Subscriptions
1. ZINIO offers digital subscriptions and single issues of Aperture for tablets, smart phones, and online viewing. They provide help for their customers here. Every print subscriber receives the Zinio edition for free.
2. Digital subscriptions to Aperture are also available on Kindle. Click here for Kindle Customer Service.
Customer Service Contacts
Mail: Aperture
PO Box 3000
Denville, NJ 07834
USA
Phone: 866.457.4603
9:00–4:30 pm, ET, Monday–Friday
E-mail: custsvc_aperture@fulcoinc.com